1. Legal Notice

The website https://www.divinechaos.fr (hereinafter the “Site”) is open to any user of the Internet network.

It is the property of Divine Chaos, whose head office is located at 92 Rue des archives 75003 Paris and operating under the brand name Divine Chaos.

It is hosted by: wix.

These General Conditions of Sale (hereinafter referred to as "the GCS") apply to any order placed on the website https://www.divinechaos.fr (the "Site") relating to the purchase of products presented on the site (hereinafter referred to as "the Products") by Divine Chaos (hereinafter "The Company"). 

Divinechaos.fr reserves the right to adapt or modify these T&Cs at any time. It is agreed that in the event of modification, the version of the GCS applicable to any Order or Pre-order is that appearing online on the Site on the day of the Purchase.

Any order for a product appearing in the online store of the website https://www.divinechaos.fr supposes the prior consultation of these general conditions and their unreserved and irrevocable acceptance. Consequently, the consumer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions of sale does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented within the framework of the Site store. The consumer declares to have the capacity to conclude this contract, that is to say to be of legal majority, eighteen (18) years old, and not to be under guardianship.

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2. Products

In accordance with Article L. 111-1 of the Consumer Code, Divinechaos.fr presents on the Site the Products for sale and their characteristics. The Customer has the possibility of knowing, before taking the final order, the essential characteristics of the Products he wishes to buy.

The offers in stock presented by Divine Chaos are only valid within the limits of available stocks.

The pre-order offers presented by Divinechaos.fr are only valid within the limit of available time and the quantity offered.sed on pre-order.

The photos representing the Products have only an indicative value. These photos, like the texts illustrating the Products, do not enter into the contractual field.

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3. Price

The prices appearing on the Site are indicated in euros including VAT and are only valid on the date of validation of the Order by the Customer. Divinechaos.fr reserves the right to modify them, without notice, at any time, it being understood that the invoicing of the Products will be made on the basis of the prices in force at the time of the registration of the Order or the Pre-order.

The prices do not take into account the delivery costs, invoiced in addition and indicated before the validation of the Order or Pre-order. The prices take into account the VAT applicable on the day of the Order or Pre-order and any change in the applicable rate of VAT will be automatically passed on to the price of the Products appearing on the Site. Payment of the full price must be made when ordering or pre-ordering. At no time can the sums paid be considered as a deposit or installment. These prices are guaranteed subject to typographical or printing errors.

The price of Products shipped outside the European Union and DOM-TOM will be calculated excluding taxes. In this case, the Customer is considered as the importer of the products. In the event of payment of customs duties, import taxes or other, applicable due to the geographical destination of the products, these costs are the responsibility of the Customer, who is recommended to carry out the necessary checks and procedures before the validation of his Order.

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4. Payments

The Products are payable in euros on the day of the actual Order. To pay for his Order, the Customer has a single means of payment. The following :

Bank card. The Customer communicates the number of his bank card, associated with its expiry date as well as the digits of the cryptogram appearing on the back of his bank card. In order to ensure the security of payments made online, the Customer accesses a dedicated space made available by the company Stripe, which ensures the security and recording of the payment order and the security of the payment itself. . In this regard, the Customer expressly acknowledges that the communication of his credit card number to Divinechaos.fr through the company Stripe constitutes authorization to debit his account up to the amount of the Products ordered.

The payment cards accepted are: Visa, Mastercard, American Express.

Whatever the means of payment used, Divinechaos.fr bears the occasional bank charges generated by the payment, within the limit of the management fees invoiced by the company Stripe. All payment is made via Stripe. Any other costs, whatever the reason, will be invoiced to the Customer.

Divinechaos.fr reserves the right to suspend or cancel any Order or Pre-order and any delivery in the event of refusal of authorization for payment by credit card from officially accredited bodies or in the event of non-payment. Divinechaos.fr notably reserves the right to refuse to make a delivery or to honor an Order or Pre-order from a Customer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. .

The delivered goods remain the property of Divinechaos.fr until receipt of payment. The transfer of risks to the Customer takes place upon delivery of the Products.

The computerized registers, kept in the computer systems of Divinechaos.fr under reasonable security conditions, will be considered as proof of communications, Orders and payments made between the parties. Archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

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5. Orders and Pre-orders

Any Order or Pre-order will be confirmed when the Customer clicks on the "Place my order" button.

Confirmation of the Order or Pre-Order implies acceptance by the Customer of the GCS and the essential characteristics of the Products.

Upon registration of the Order or Pre-order, a confirmation email summarizing it (products, prices, product availability, quantity, etc.) will be sent to the Customer by Divinechaos.fr. To this end, the Customer formally accepts the use of e-mail for confirmation by Divinechaos.fr of the content of his order. In any event, invoices are issued upon delivery.

In the event of a Pre-order, the sums paid in advance by the Customer do not constitute a deposit, within the meaning of article 1590 of the Civil Code.

If the minimum objective of a Pre-order campaign is not reached, Divinechaos.fr contacts the Customer at the end of the campaign to announce its decision to refund or produce.

In this case, Divinechaos.fr must reimburse the Customer within fourteen (14) days of the cancellation of the Pre-order.

If the Product is in stock, the Order will be executed at the latest within 7 days from the day following that on which the Customer placed his Order. In case of unavailability of the Product ordered, in particular because of the suppliers, the Customer will be informed as soon as possible and will have the possibility of canceling his Order. The Customer will then have the choice to request the exchange of the Product within fifteen (15) days at the latest after receipt or to be reimbursed.

The refund will be made no later than fourteen (14) days following the cancellation of the Order.

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6. Delivery

6.1 Delivery address

Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the address of residence of the Customer or of any other natural person of his choice, if this is clearly specified during the Order or Preorder. 

When registering the Customer's personal details, the latter must ensure the accuracy and completeness of the mandatory data that he provides. In the event of an error in the wording of the recipient's contact details, Divinechaos.fr cannot be held responsible for the impossibility of delivering the Product(s).

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6.2 Delivery times

Delivery times are indicated when ordering. These are indicative times, expressed in working days and corresponding to average processing and delivery times.

The Customer acknowledges that, in the event of a Pre-order, the delivery time will be extended. The estimated delivery time appears on the product sheet at the time of purchase, and in the order confirmation email. The delivery time depends on the time needed and the production volume of all the pre-ordered products.

Divinechaos.fr can not be held responsible for the consequences due to a delay in delivery not being its fault or being due to an act of force majeure.

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6.3 Receipt of products

Delivery is deemed to have been made upon delivery of the Products to the Customer by the carrier, materialized by the control system used by the latter.

Upon receipt of the Products, the Customer is required to check the condition of the packaging of the goods and report any damage due to the carrier on the delivery note, as well as to Divinechaos.fr, within three ( 3) days by sending an email to divinechaostribe@gmail.com  or by sending an email to the contact form on the Site.

The Customer may, at his request, have an invoice sent to the billing address and not to the delivery address.

Delivery costs are to be paid by the customer in France and worldwide. The return costs will be borne by Divinechaos.fr in the event of a return for lack of conformity, in the event of withdrawal the return costs remain the responsibility of the Customer. except when the delivery address is not located in France. 

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7. Legal guarantee

Divinechaos.fr is liable for existing lack of conformity when the Product is delivered under the conditions of Articles L. 217-4 et seq. of the Consumer Code.

When acting as a legal guarantee of conformity, the Customer:

- has a period of two years from delivery of the Product to act.

- can choose between the repair or the replacement of the good; in accordance with article L. 211-19 of the Consumer Code, Small Circle cannot however proceed according to the Customer's choice if this choice entails a manifestly disproportionate cost with regard to the other method, taking into account the value of the property or the importance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the Client.

- is exempted from providing proof of the existence of the lack of conformity of the goods during the twenty-four months following the delivery of the goods.

This legal guarantee of conformity applies independently of any commercial guarantee granted.

The Customer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code, which render it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have given only a lower price for it, if he had known about them. sale or a reduction in the sale price in accordance with article 1644 of the Civil Code.

The action resulting from redhibitory defects must be brought by the Customer within two years from the discovery of the defect.

 

8. Right of withdrawal

Pursuant to Articles L.221-18 and following of the Consumer Code, the Customer has a period of fourteen (14) clear days from the date of delivery of the Order to exercise his right of withdrawal on his Ordered.

This period runs from the receipt of the Products by the Customer.

The Customer must attach to his request for withdrawal a copy of the invoice or any other element allowing the Order in question to be identified, and its holder.

Only the Customer identified as such with Divinechaos.fr can exercise this right, to the exclusion of any other person, and in particular the person receiving the delivery (for example in the case of a gift).

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9. Return and refund

Any exchange or return must be declared by the Customer to Divinechaos.fr, via the contact form on the Site. 

The Products must be returned by the Customer no later than fourteen (14) days following the communication of his decision to withdraw.

Return costs are the responsibility of the Customer.

The Product must be returned by the Labeled Customer, in its original packaging or any equivalent packaging and in perfect condition (allowing marketing, having been neither worn nor washed), to request an exchange or refund without penalty.

If the package is lost or damaged when returning the product, the cost of the damage is the responsibility of the Customer.

Products that are not returned within the time limits and conditions referred to above will not be refunded or exchanged by Divinechaos.fr.

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In accordance with Article L. 221-24 of the Commercial Code, Divinechaos.fr undertakes to reimburse the sums collected under the Order or Pre-order within fourteen (14) days. This period runs from the first of the following two dates: (i) receipt by Divinechaos.fr of the returned Products or (ii) receipt by Divinechaos.fr of proof of shipment of the Products by the Customer._cc781905- 5cde-3194-bb3b-136bad5cf58d_

The refund will be made by crediting the Customer's bank account corresponding to the bank card used to pay for the Order or Pre-order. If you have changed your bank account, remember to give your new bank details to your old bank.

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10. Applicable law

These general conditions are subject to French law. In the event of a dispute or complaint, the Customer will first contact Divinechaos.fr to obtain an amicable solution.

The Customer is informed that any consumer may have free recourse to a consumer mediator with a view to the amicable resolution of a dispute with a professional. Consumer mediation applies to any national or cross-border dispute between a consumer and a professional in the context of the execution of a contract of sale or provision of services.

It is possible to enter either a consumer mediator from the list on the consumer mediation website (Click here), or fill out the automated complaint form allowing you to contact a dispute resolution body (Click here).

The request cannot be accepted by the consumer mediator if:

1° The Customer does not justify having tried, beforehand, to resolve his dispute directly with Divinechaos.fr by a written complaint according to the procedures provided;

2° The request is manifestly unfounded or abusive;

3° The dispute has been previously examined or is being examined by another mediator or by a court;

4° The consumer has submitted his request to the mediator within a period of more than one year from his written complaint to Divinechaos.fr;

5° The dispute does not fall within its field of competence.

The consumer is informed by the mediator, within three weeks of receipt of his file, of the rejection of his request for mediation. 

In the absence of recourse to mediation, the courts of the jurisdiction of the registered office of the company will be competent.

 

11. Data processing and freedoms

In order to provide the services offered on the Site, Divinechaos.fr may be required to process personal data concerning you, in particular those which will have been collected during your registration on the site, or when placing your order.

The information and data concerning the Customer are strictly necessary for the management of orders, the execution and monitoring of commercial relations, as well as for internal statistical purposes. This data may be transmitted to companies that participate in these relationships (such as those responsible for the execution of services and orders) for their management, execution, processing and payment. This data is also kept in order to pursue the objectives of security, identification, improvement and personalization of services.

The Customer has at any time a right of access, rectification and opposition to the personal data concerning him, under the conditions provided for by the law of January 6, 1978. To do this, he simply has to send an email to address divinechaostribe@gmail.com  and the necessary arrangements will be made immediately. 

The Customer is likely to receive, from Divinechaos.fr, offers relating to products or services similar to those that have already been ordered, or newsletters. He will have the option at any time to oppose it free of charge for the future, according to the methods specified with each sending.

We invite you to consult our Privacy Policy for more information on the use of your personal data by Divinechaos.fr.